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FAQ
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I would like to become an Anthology Dealer; how can I do it?
We will be happy to review your request to join our exclusive dealer network. Once you fill out this form with your company details, a sales representative will contact you for further support.
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I would like to contact a tile specialist for assistance, what should I do?
You can reach our customer service team at +1 (888) 461 3520 and via email at [email protected]. Our hours of operation are Monday through Friday from 8 a.m. – 5 p.m. EST.
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I would like to find a showroom with Anthology Products, how can I find it?
Please fill out the form below and a team member will send you information on a showroom in your area. Find a Showroom Form
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I would like to browse Anthology products online, how am I able to?
Anthology collections are available for you to view at any time on our website https://anthologytile.com/collections/. You can filter your search results too.
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I would like to place an order, what are my options?
The most effective and efficient method to place orders is on the Anthology portal. To access the portal, you will need an authorized login.
Alternatively, you can send your purchases orders over via email to [email protected] or faxing them to (305) 372-9683.
Orders are not accepted over the phone. -
How do I reset my account password?
– Visit www.anthologytile.com
– Locate the profile icon to your top right corner. Click on it.
– Under the LOG IN – black button; click on “lost your password.”
– Enter your username or email address. You will receive a link to create a new password via email. -
I submitted my purchase order 2 days ago, how can I find tracking information?
If you placed your order using the Anthology Tile portal, you can find your tracking information online once you login. For all other orders, tracking is included on each invoice or upon request.
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I submitted my purchase order earlier today and have not heard back yet. What should I do?
If your order has been placed Monday through Friday (except Holidays), it will be processed within 24-48 hours. Please do not hesitate to contact our Customer Service team at +1 (888) 461 3520 for any urgent requests.
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I would like to order one of your products but in a different size, is this possible?
We will always try to accommodate your needs. Contact your Sales Representative for better support. Do consider that special/custom orders require a 50% deposit and are non-cancellable. (Some specialty materials may require 100% payment at the time of order) An estimated time of delivery will be given upon receipt of the required deposit. Normal delivery time is 12-16 weeks from date of deposit.
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I would like to purchase Display Sample material for my showroom, how can I request it?
You can submit your request through your Dealer login or via email at [email protected].
All Purchase Orders received via email/fax must be in a legible format and will be processed upon receipt. All Purchase Orders including Samples must contain our Anthology SKU and desired quantity ONLY. If a signature on an order acknowledgement is required, you will receive an email requesting signature. Please review this order acknowledgement carefully to make sure all information is correct. Orders will be processed and shipped according to the order acknowledgement. If the order acknowledgement is incorrect, it must be corrected, and a new acknowledgement sent. -
Is freight covered in my order’s price?
Minimum order quantity of delivered pricing is 5 sheets or trim pieces. If less than 5 sheets or trim pieces is ordered, an additional $15 charge will be added to your order
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I received my products, but it has concealed damage, what should I do next?
Anthology must be notified within 3 days upon receipt of material of any issues including but not limited to overage, shortage, visible damage to the material, and/or freight.
NO EXCEPTIONS!
For dealers that pay in advance, an invoice will be generated for the additional fees incurred and sent to the dealer for payment. -
I received my product 50 days ago, but my client does not need it anymore, can I return it?
Returns will be accepted within 30 days and subject to management approval. Photos of all returned materials must be submitted with the request for a Return Merchandise Authorization Number (RMA).
Dealers must receive an RMA number from customer service prior to returning any materials or the return will not be processed. RMA NUMBERS are good for 10 days from date of issue. All returns must be in the original packaging and in original or received condition. Please include a copy of the RMA inside package. No returns on discontinued or special-order items. All freight cost and proper return packaging associated with the return is the dealer’s responsibility. A 30% restocking fee will be applied to all returns unless material is defective or shipped in error.